PRIVACY POLICY

This Privacy Policy explains how SecondHandMobilityScooters (“we”, “our”, “us”) collects, stores and processes personal data provided by customers and visitors to our website. By using this website or by placing an order, you agree to the terms of this Privacy Policy and consent to the collection and use of your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your privacy and ensuring that all personal information you provide is secure and used only in accordance with applicable law. When you use our website or make a purchase, we may collect personal data including but not limited to your name, address, email address, telephone number, and payment information, as well as details about your orders, delivery preferences, and correspondence with us. We may also collect information automatically through cookies and analytics tools about your device, browser type, IP address, and how you interact with our website. We collect this information to process your orders, manage your account, communicate with you regarding purchases or enquiries, deliver products, process payments, prevent fraud, maintain internal records, improve our website and services, and comply with legal or regulatory requirements. Personal information is used only for the purposes for which it was collected and will not be sold, rented or distributed to third parties except as required for business operations such as delivery companies, payment processors, IT and hosting services, or as required by law. All such third parties are obliged to process your information securely and in accordance with our instructions.

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We may send you marketing communications, newsletters or promotional offers if you have chosen to receive them, and you may withdraw consent to marketing at any time by following the unsubscribe link included in the communication or by contacting us directly. All payment transactions are processed securely through trusted third-party payment providers (for example, PayPal, Stripe or similar) and we do not store or have access to your full card details. We maintain appropriate technical and organisational measures to prevent unauthorised access, loss, misuse or alteration of personal data and we store data on secure servers located within the UK or the European Economic Area. Where data is transferred outside the EEA, we ensure suitable safeguards are in place as required by law. Our website uses cookies to operate effectively and enhance your browsing experience. Cookies are small text files placed on your device which help analyse web traffic and remember user preferences. You can choose to disable cookies through your browser settings, but this may prevent you from taking full advantage of the website.

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Under the UK GDPR you have the right to request access to the personal information we hold about you, to request correction of any inaccurate data, to request erasure of your data where legally possible, to restrict or object to certain processing, and to request a copy of your data in a portable format. Any such requests should be made in writing to the contact details provided below and we may ask for proof of identity before processing your request. We retain your data only for as long as necessary for the purposes it was collected, including legal, accounting or reporting obligations. Typically, order information and tax records are retained for up to six years in line with HMRC requirements. We may share limited personal information with trusted partners necessary to fulfil your order, such as courier services for delivery or technical providers for website maintenance. These parties are not permitted to use your data for any other purpose. We will not share your personal information with any other third party for marketing or unrelated commercial purposes without your explicit consent.

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Our website may contain links to external websites; we are not responsible for the content, security or privacy practices of such third-party sites and you should exercise caution when following links and review their respective privacy policies. We reserve the right to modify or update this Privacy Policy at any time without prior notice, and any such changes will take effect immediately upon being posted on this page. Your continued use of the website following any changes constitutes acceptance of the updated policy. If any part of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. This Privacy Policy is governed by the laws of England and Wales, and any disputes arising from it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at: SecondHandMobilityScooters, Email: Sales@secondhandmobilityscooters.co.uk, Phone: 01276 20916, Address: Unit 1a Office 2, Bridge Road, Camberley, Surrey, GU15 2QR Website: Secondhandmobilityscooters.co.uk